Delivery and Returns

DELIVERY

Delivery will be made to the address specified when you complete the order.

Next day delivery is available for orders to UK mainland addresses placed before 12pm when next day shipping is selected.

Free shipping applies to mainland UK and mainland Europe, excluding Poland, Romania and Slovenia.

We use a variety of delivery methods, depending on the size of the item you order and the speed with which you wish to receive it.

Orders received Monday to Friday by 2pm GMT will be processed and shipped that day. Orders received Monday to Friday after 2pm will be processed and shipped the following working day. Orders received at the weekend are shipped on Monday. Orders received on national holidays will be shipped the next working day.

Sometimes a signature is required at delivery. By placing an order you are authorising us to accept a signature from another person on your behalf if you need to sign for an item and you are not present at the time of delivery. For some items that do not require a signature at delivery, you may be able to give instructions explaining if and where you would like the item to be left if no one is present at the time of delivery, such as with a neighbour.

We aim to deliver all our items within 5–7 working days. Whilst we make every effort to deliver all your items within 30 days of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting an item to you within that time.

We also use third party delivery companies which may, at their discretion, leave an item in a safe place if no one is present at the time of delivery. In these circumstances the delivery company will put a card through your letter box explaining where it has left the item.

Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered, risk of damage to or loss of the item passes to you.

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LOCAL DUTY AND TAXES

All local duties and taxes related to the import of items are the responsibility of the customer. Abundance + Health do not supply information on local customs charges and cannot be held responsible for any charges applied at customs.

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RETURNS

We want you to be happy with every order. This policy sets out the terms under which you can return products and receive a refund or replacement. It applies to all orders placed directly with us, whether as an individual customer or a business. Please read it carefully before initiating a return.

All returns must be authorised before you send anything back. Contact our customer support team first, and we'll guide you through the process.

• UNOPENED PRODUCTS — CHANGE OF MIND

If you've changed your mind and the product is unopened, you can return it within 14 days of delivery. The item must be in its original packaging with the tamper-evident seal fully intact. In this case, we'll cover the return shipping cost and issue a full refund or account credit, whichever you prefer.

If you contact us between 15 and 30 days after delivery, we can still accept the return under the same condition requirements, but return shipping will be at your cost and must be sent via a tracked service. A full refund or account credit will still be issued on receipt.

• OPENED PRODUCTS — CHANGE OF MIND

We don't accept returns of opened products as a standard right. If you’re truly dissatisfied with your product, and it is not damaged, expired or otherwise defective, we will issue store credit to the value of 50% of your original purchase price. No cash refund will be given for opened goods, and no return shipping is required — we simply ask that you contact us with details of your order.

• DAMAGED, DEFECTIVE OR EXPIRED PRODUCTS

If your order arrives damaged, is defective, or has expired before the stated date, please contact us within 15 days of delivery. We'll ask for photographic evidence at the point of claim, and in some cases we may waive the need to physically return the item at our discretion.

We'll provide a prepaid return label where a return is required. For private customers, if the outer packaging is damaged but the product itself is usable, we'll refund your original shipping cost and add a £5 / €5 goodwill voucher to your account so you can keep the product. For business customers, we'll arrange collection and send a full replacement or issue store credit.

• WRONG ITEM SENT

If you've received an item you didn't order, please let us know within 15 days of delivery. We'll arrange a free return with a prepaid label, and either send the correct item or issue full store credit. We cover all costs — you won't be out of pocket.

• LOST IN TRANSIT

If your order hasn't arrived by the expected delivery date, please contact us within 14 days of that date. You won't need to return anything. We'll investigate with the carrier and, once confirmed lost, send a full replacement or issue store credit.

• SUBSCRIPTION ORDERS

You can cancel your subscription at any time, provided you give us at least 5 days' notice before your next scheduled dispatch date. Orders that have already been dispatched at the point of cancellation are not eligible for a refund, but if you don't want them, they can be returned under our standard unopened product conditions above.

• INTERNATIONAL ORDERS & CUSTOMS

Customers are responsible for any import duties, taxes, or customs fees applicable in their country. We are unable to issue refunds for orders that are refused at customs or returned because import duties were not paid. This obligation is disclosed at checkout.

• GIFTED ITEMS

If an item was bought as a gift and needs to be returned, any store credit issued will be applied to the original purchaser's account. We're unable to issue cash refunds for gifted items, and the gift recipient cannot claim a refund on a purchase made by someone else.

• REPEAT RETURNS

We reserve the right to decline return requests from accounts that show a pattern of excessive or repeated returns. Accounts with three or more returns within a 12-month period may be reviewed, and future return requests may be refused at our discretion. This is to protect against misuse of this policy.

HOW TO MAKE A RETURN

To start a return, contact our customer support team with your order number, the item(s) you'd like to return, and the reason. If your item is damaged or defective, please include photos. We'll review your request and, if approved, send you a Return Authorisation reference along with any relevant instructions.

Please don't send anything back before receiving this authorisation. Items returned without a reference may not be processed. Where you're responsible for return shipping, please pack items securely — we can't accept liability for damage caused in transit on your end.

We aim to process all approved returns within 5–10 business days of receiving the item.

QUESTIONS?

If you have any questions about this policy or your return, please get in touch with our customer support team via the contact details on our website. We're happy to help.